Troubleshooting Guide
Fix common internet issues with our step-by-step troubleshooting guides and diagnostic tools.
Quick Diagnostic
Let's identify your internet issue and find the right solution
What type of issue are you experiencing?
Common Issues & Solutions
Quick fixes for the most frequent internet problems
No Internet Connection
Complete loss of internet connectivity
Slow Internet Speed
Internet is working but slower than expected
WiFi Problems
WiFi connection issues or weak signal
Equipment Issues
Problems with modem, router, or cables
Intermittent Connection
Connection drops in and out randomly
Speed Test
Test your current internet speed directly here.
Still experiencing issues?
Our technical support team is here to help you get back online.
Phone Support
Speak directly with our technical team
1300 850 718
Mon-Fri 9AM-6PM
Report a Fault
Report network or service issues
24/7 fault reporting