Terms & Conditions

Service Policy

By submitting your Application, you agree to abide by all terms outlined in this Service Policy.

• Customer Service Agreement
• Acceptable Use Policy
• Appointment of Authorised Representative Form
• Complaint Handling Policy 

Special Campaign

Participation in the following campaign is subject to the Service Policy. By enrolling in the following campaign, you agree to abide by all terms outlined in the Service Policy.

• General Terms and Conditions
• 12-Month Saver Campaign
• 6+6 Smart Saver Campaign
• Smart Pre-Pay Internet Campaign

Billing Policy

• Billing Policy
• Financial Hardship Policy
• Direct Debit Request Agreement
• Direct Debit Request Form