About Us

Welcome to City Cable Australia – where your seamless online experience begins! Since 2015, we’ve been your go-to destination for cutting-edge broadband service that redefine what connectivity means for you.

At City Cable, we’re not just pioneers in Cable Internet access – we’re your partners in staying connected effortlessly. Say goodbye to the hassles with our superior alternative to NBN, offering you unbeatable speed, affordability, and reliability. Setting up your connection has never been easier!

City Cable is more than just a service provider; we’re committed to bringing high-speed internet access to all Australians. Our focus is on exceptional service, professionalism, and, most importantly, your satisfaction. Your journey with us is about enjoying cost-effective superfast internet without compromise.

Our service is currently available in more than 500 buildings across Australia. 

Choose City Cable Australia – your internet experience matters to us!

Our Values

Put our customers at the heart of everything:

Elevating customer needs as the primary stimulus for our strategies and actions, we recognize that our existence lies in addressing customer challenges and delivering tangible value.

Professional service awareness:

Our dedication lies in empowering our employees to foster a service-oriented mindset, seamlessly integrating service principles into their daily tasks, and recognizing customer service as a true embodiment of the company’s fundamental values.

Ongoing journey of innovation:

We persistently enhance our customer service model to elevate both the quality and efficiency of our services. We are steady in our commitment to continually innovate our core values and adapting proactively to shifts in the market.

Genuine connection:

We embrace the strength of our professional team’s diverse cultural and multi-lingual backgrounds. We prioritize gaining a profound understanding of consumers’ preferences and needs, aiming to deliver distinctive and exclusive experiences tailored to the unique desires of everyone.

Copyright © 2024 City Cable Australia Pty Ltd

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Happy Easter!

Dear Customers,

In celebration of the Easter holiday, our office will be closed from Friday, 18 April 2025 to Monday, 21 April 2025, and will resume normal operations on Tuesday, 22 April 2025 at 9:00 AM.

If you have any inquiries during this period, you are welcome leave a voicemail at 1300 850 718, and we will get back to you as soon as possible. You may check the network status at: https://www.citycable.com.au/support/network-status/. If you experience any disconnection, please follow Self-troubleshooting Guide for trouble shooting.

Kindly note that service activation for new orders may be delayed during this time.

Thank you for your continued trust and support. The City Cable team remains committed to providing you with excellent service.

Wishing you a Happy Easter!

Warm regards,
City Cable Customer Service Team