City Cable | Fast Reliable Broadband for Every Australian Home
City Cable

Report a Fault

Report service issues, outages, or technical problems. We'll investigate and keep you updated on the progress.

Before You Report

Check if there's already a known issue in your area

Network Status

Check for known outages and maintenance in your area

Quick Troubleshoot

Try our automated troubleshooting guide first

Still experiencing issues after checking the above?

Notice: Try Our Self-Troubleshooting Guides First

We have provided comprehensive self-troubleshooting guides to help you resolve common issues quickly and easily. Before submitting a fault report, please make sure you have followed the steps outlined in these guides(click here for self-troubleshooting guides). Most issues can be resolved through these steps, saving you time and effort.

Additionally, it will be helpful if you can provide the photo of your device's status, the screenshot of your modem/router's configuration page or any support document.

Thank you for your cooperation!

An incorrect call-out fee will be applied in the event that our technician attend to your premise for a fault condition, and the cause of the fault is associated with you, your Equipment or devices, rather than the Service/Network.
Please note that private equipment includes but is not necessarily limited to items such as end user modems and routers, auto diallers, fax machines, and other non-CityCable equipment.

Critical Service Issues

For urgent issues affecting business operations or safety

Priority Support

Call during business hours for urgent issues

Call 1300 850 718

Business Priority

Priority support for business customers

Email Business Support

Your Fault Ticket is Submitted

You have submitted a fault ticket.
A confirmation email will be sent to your email.

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Please complete the form below and one of our friendly team will follow up with you.