Network Status
Scheduled Maintenance
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Multiple Suburbs Mar 6, 2025 18:00 - 22:00 AEDT
Network Engineers will be performing routine maintenance to network infrastructure at the listed suburbs which will impact customer connections.
Moorabbin, 3189
Heatherton, 3202
St Kilda, 3182
Mentone, 3194
Melbourne, 3004
Ripponlea, 3185
Cheltenham, 3192
Elwood, 3184
Brighton, 3186
Service disruptions may be experienced during this window. -
161 Parramatta Road, Alburn Mar 25, 2025 00:00-06:00 AEDT
Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn.
Service disruptions may be experienced during this window.
Past Incidents
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Feb 27, 2025Completed - The scheduled maintenance has been completed. Feb 27, 15:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 27, 12:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 24, 15:55 AEDT
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Feb 25, 2025Completed - The scheduled maintenance has been completed. Feb 25, 11:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.
- 23-35 Malcolm Street, South Yarra
- 35 Malcolm Street, South Yarra
- 50 Claremont Street, South Yarra
- 42 Ralston Street, South Yarra
- 7 Yarra Street, South Yarra
- 9 Yarra Street, South Yarra
- 18 Yarra Street, South Yarra
Completed - The scheduled maintenance has been completed. Feb 25, 10:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.- 29-37 Genoa Street, Moorabbin
- 13 Corporate Dr, Heatherton
- 120 Chesterville Road, Mentone
- 424 Warrigal Road, Heatherton
- 15 Corporate Drive, Heatherton
- 81 Warrigal Road, Mentone
- 7 Balcombe Road, Mentone
- 35 Childers Street, Mentone
- 15 Balcombe Road, Mentone
- 158 Chesterville Road, Cheltenham
- 150-156 Chesterville Road, Cheltenham
- 215 Chesterville Road, Moorabbin
- 47 Capella Crescent, Moorabbin
- 156 Cochranes Road, Moorabbin
- 136 Cochranes Road, Moorabbin
- 105 Cochranes Road, Moorabbin
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Feb 24, 2025Resolved - A software issue with an edge device caused a loss of service for several floors. Edge device rebooted, and services restored. Feb 24, 13:03 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
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Feb 22, 2025Resolved - A power outage in the building caused a loss of power to network equipment. Feb 22, 22:56 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 22, 16:11 AEDTCompleted - The scheduled maintenance has been completed. Feb 22, 02:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 21, 22:00 AEDTScheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services. Service disruptions may be experienced during this window. Feb 17, 11:59 AEDT
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Feb 19, 2025Resolved - A water leak in the riser caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 19, 13:07 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 19, 09:53 AEDT
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Feb 16, 2025Completed - The scheduled maintenance has been completed. Feb 16, 03:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 16, 01:00 AEDTScheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Jan 20, 17:20 AEDT
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Feb 14, 2025Resolved - A tripped circuit breaker caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 14, 11:16 AEDTInvestigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 14, 05:34 AEDTCompleted - The scheduled maintenance has been completed. Feb 14, 07:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 21:00 AEDTScheduled - Network Engineers will be conducting critical emergency maintenance to safeguard our fibre network and prevent a potential large-scale outage. This essential work will temporarily impact customer connections in the following suburbs:
- Albert Park 3205
- Brighton 3186
- Cheltenham 3192
- Elwood 3184
- Heatherton 3202
- Melbourne 3004
- Mentone 3194
- Moorabbin 3189
- Ripponlea 3185
- South Melbourne 3205
- South Yarra 3141
- Southbank 3006
- St Kilda 3182
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Feb 13, 2025Completed - The scheduled maintenance has been completed. Feb 13, 13:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 11:00 AEDTScheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 12, 13:42 AEDTCompleted - The scheduled maintenance has been completed. Feb 13, 04:00 AEDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 12, 23:00 AEDTScheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:574 St Kilda Road, Melbourne181 St Kilda Road, Melbourne636 St Kilda Road, MelbourneService disruptions may be experienced during this window. Feb 7, 12:36 AEDT
For planned maintenance or unforeseen incidents that may cause a nbn® outage, check the nbn® network outages page.
Scheduled Maintenance
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BRIC : Burwood Brickworks 2025-03-02 00:00:00-06:00:00 +11:00
Opticomm wishes to advise of a Telstra backhaul planned network maintenance period taking place on 02nd March 2025 from 00:00 AEDT to 06:00 AEDT. During this period, services at BRIC are expected to be impacted by total service loss for up to 5 mins.
Past Incidents
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2025-02-26
Description • Details: We are upgrading the OLT software to enhance network stability and thus there will be loss of all internet services during the maintenance window. Outage Start 2025-02-26 00:00:00 +11:00 Outage End 2025-02-26 06:00:00 +11:00 Outage Duration 6 Hours impacted Locations AGCK : Armstrong Creek ASPR : Aspire ASWE : Aspire West AURA : Aurora CIRC : Circa Apartments CLBD : IQ ENCR : Encore JUNC : The Junction KEW3 : 35 Kenny St KEWO : Hannaville Apartments LICR : 402 Liverpool Road MERY : 33-37 Mentmore Ave NCLE : 141-161 New Canterbury Road QUEN : The Queen RDST : Redstone REKO : Kogarah Grand STBK : Stonybrook STCL : St. Claire STKO : Premiere STMZ : St Moritz VILA : Villawood Place VINE : Victoria and Vine VIVI : Vista Victoria WTWD : Westwood YAGA : Yaringa AGCC : Armstrong Creek C AURB : Aurora CAA ADTRAN DUNO : Due North HACT : 15-21 Hampton Court Road HGST : 143 High St, Preston LCCN : 205 Hardys Rd, Lifestyle Communities MOKO : Monument NICA : The Nielsen Apartments Carlton REK5 : Gallery Collective Kogarah REK8 : The Monroe RUBU : The Ruby SCOM : Sawtell Commons VIKO : Victoria & George WILL : Willow YAGD : Yaringa DASAN -
2025-02-25
Description Engineers will be performing planned maintenance at BRIC in Burwood, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience. Outage Start 2025-02-25 00:00:00 +11:00 Outage End 2025-02-25 03:00:00 +11:00 Outage Duration 3 Hours impacted Locations BRIC : Burwood Brickworks
Scheduled Maintenance
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370 Smith Street Collingwood VIC 2025-03-05
Type: Scheduled Title: #1197 – Network Activity Update - Collingwood VIC Start Date/Time: 2025-03-05 08:00:00 End Date/Time: 2025-03-05 11:00:00 Timezone: Melbourne, AU (AEST/AEDT) As part of our ongoing efforts to enhance service quality, we will be performing a network activity during the scheduled timeframe. While we strive to minimize disruptions, your service might be affected during this period. If you experience any connectivity issues after the activity window, please power cycle your router by turning it off, waiting 10 seconds, and turning it back on. Please do not press the reset button on your router. We appreciate your patience and apologize for any inconvenience this may cause.
Past Incidents
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2025-02-20
Title: #1178 – Network Maintenance - 301 King Street Melbourne VIC Start Date/Time: 2025-02-20 07:00:00 End Date/Time: 2025-02-27 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-26
Title: #1186 – Network Maintenance - 19 Kombi Street Bokarina QLD Start Date/Time: 2025-02-26 07:00:00 End Date/Time: 2025-02-26 09:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-25
Title: #1200 – Network Activity Update - 3 Mckillop Street Rothwell QLD Start Date/Time: 2025-02-25 06:00:00 End Date/Time: 2025-02-25 10:00:00 Timezone: Melbourne, AU (AEST/AEDT) -
2025-02-19
Title: #1183 – Upstream Network Maintenance - 153 Government Road Richlands QLD Start Date/Time: 2025-02-19 05:00:00 End Date/Time: 2025-02-19 07:00:00 Timezone: Melbourne, AU (AEST/AEDT)
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