

City Cable Australia proudly providing high-speed internet through high quality fibre directly to the building (FTTB), a better alternative to NBN to the high-rise buildings and apartments.
Temporary internet suspension is only available for selected building. Email us on info@citycbale.com.au or call us on 1300 850 718 to check out the details. The minimum suspension period is one month.
如果您携带自己的路由器,并且不确定该路由器是否与我们的有线互联网服务兼容,或者您不知道如何配置路由器,我们随时为您提供帮助。
请点击这里来浏览更多信息。
检查路由器正面的电源 LED,确保其已通电。
如果您使用无线或 USB 连接,请将其切换到有线以太网连接以进行故障排除。
检查调制解调器与 PC 之间的以太网电缆是否牢固连接。
重新启动计算机并重试连接。
通过拔出电源线并重新插入来重新启动调制解调器。
断开电缆与调制解调器的连接,将其插入具有以太网端口的笔记本电脑并确保存在连接。
按重置按钮将调制解调器重置为出厂默认设置。重置按钮通常是位于调制解调器后面板上的一个小孔。按住重置按钮 10 秒钟 – 使用大头针或回形针即可完成此操作。注意:重置过程需要调制解调器通电,请在执行重置时检查并确保电源已打开。
重置过程完成后,您需要重新设置调制解调器。如果您以前没有这样做过,请阅读调制解调器手册或联系我们的支持人员寻求帮助。
如果您有路由器,请尝试另一台路由器。
如果可能,将另一台计算机连接到调制解调器并测试互联网连接。病毒和文件共享程序(例如 Bittorrent、Limewire 或 Kazaa)可能会导致断开连接问题。确保在故障排除时执行完整的病毒扫描并停止所有文件共享程序。
NBN 宽带是一种宽带数据服务,可通过国家宽带网络为您提供本地互联网接入。
NBN 互联网激活最多可能需要 14 个工作日。NBN 技术人员可能需要现场激活服务,具体取决于您所在场所的 NBN 技术。
不幸的是,我们不为 NBN 互联网提供临时互联网暂停服务。
You need to purchase an NBN-compatible modem/router. We recommend that you purchase NBN-applicable products currently available in the Australian market. If you’re not sure if your router is suitable for the NBN, please refer to the parameter requirements below to gauge the usability of your device.
- NBN Technology: FTTB, FTTN — Required ADSL/VDSL modem with DSL port. Internet connection method of Dynamic IP (DHCP) will be necessary.
- NBN Technology: FTTC, FTTP, HFC —Required router with RJ45 Ethernet WAN port. Internet connection method of Dynamic IP (DHCP) will be necessary.
- You will need to know the access method of your modem/router’s setting interface. You can search for this information by visiting the official website of your modem/router.
If you do not know what NBN technology is used in your address, please click here to check your address.
If you are unsure what kind of hardware would match your service, you may purchase the hardware from us to ensure compatibility and ease of use. We configure and test the hardware thoroughly before sending it out; that way you can be sure the hardware works.
如果路由器上的互联网指示灯变红或不亮,请先通过https://www.nbnco.com.au/support/network-status检查 NBN 是否中断。如果没有停电并且
- 您的 NBN 技术是 FTTC,它将为您提供带有 NBN 标志的白色调制解调器。
请检查第 7 页以进行故障排除
- 您的 NBN 技术是 HFC,它将为您提供带有 NBN 标志的黑色调制解调器。
连接盒上不同颜色的指示灯表示您的服务可能遇到的特定问题。
接线盒正面:
- 如果POWER灯不亮,则表示接线盒没有通电。检查您的插座,确保接线盒连接正确。
- 如果电源灯呈绿色,则表示您的接线盒已通电。
- 当连接盒启动时,您的 ONLINE、DOWNSTREAM 和 UPSTREAM 会闪烁。无需执行任何操作,只需等待接线盒完成通电即可。当指示灯呈绿色常亮时,表示一切正常。
- 当 UPSTREAM 和 DOWNSTREAM 指示灯同时闪烁时,表示连接盒正在进行固件更新。无需执行任何操作,只需等待更新完成即可。
- 如果您发现 UPSTREAM 和 DOWNSTREAM 线路闪烁,但 ONLINE 指示灯熄灭,则表明没有连接到网络。您需要联系支持团队。
如果调制解调器工作正常,
检查路由器正面的电源 LED,确保其已通电。
如果您使用无线或 USB 连接,请将其切换到有线以太网连接以进行故障排除。
检查调制解调器和路由器之间的以太网电缆是否牢固连接。
重新启动计算机并重试连接。
通过拔出电源线并重新插入来重新启动路由器。
断开电缆与路由器的连接,将其插入具有以太网端口的笔记本电脑,确保存在连接并进行速度测试。
按重置按钮将路由器重置为出厂默认设置。重置按钮通常是位于路由器后面板上的一个小孔。按住重置按钮 10 秒钟 – 使用大头针或回形针即可完成此操作。注意:重置过程需要路由器处于开机状态,请在重置时检查并确保路由器电源已打开。
如果您有路由器,请尝试另一台路由器。
如果可能,将另一台计算机连接到调制解调器并测试互联网连接。病毒和文件共享程序(例如 Bittorrent、Limewire 或 Kazaa)可能会导致断开连接问题。确保在故障排除时执行完整的病毒扫描并停止所有文件共享程序。
General Questions
CityCable Australia proudly provides high-speed internet via high-quality fibre directly to the building (FTTB), offering a superior alternative to the NBN for high-rise buildings and apartments.
We also offer internet/broadband services for NBN networks, Opticomm networks, and Lynham networks.
You can easily check service availability on our website’s main page using the address check function.
If you have any questions about availability at your address, feel free to contact us at customerservice@citycable.com.au for further assistance.
Our customer service and support teams are available from 9 AM to 6 PM, Monday to Friday.
You can reach our customer support team by:
Phone: 1300 850 718
If you’re experiencing internet issues, click here for troubleshooting instructions before contacting support.
Installation & Setup
Under normal circumstances, activation takes approximately 1 to 3 business days, depending on the technology available at your premises.
However, if professional installation is required, the process may take up to 14 business days.
Yes. To ensure the security of your property and the safety of our technician, the activation process must be supervised.
A router or modem is required to use our internet service. The specific device depends on your network technology:
For NBN service: You can check your premises’ NBN technology [here].
For other internet services: Contact us via email or phone, and we’ll verify the required technology for you.
We cannot guarantee compatibility with third-party routers or modems. However, our technicians can assist with configuration during or after activation.
If your device is found to be incompatible, you will need to obtain a compatible router/modem.
Devices provided by a previous internet provider may be locked and not usable with our service.
If your device was purchased separately and is technologically compatible, it should work with our internet service.
Yes. We will contact you before activation to confirm the most suitable installation method.
Billing & Payments
We accept EFT payments, debit/credit cards, and AMEX (a 1% surcharge applies to AMEX transactions).
Invoices will be sent to your registered email address for approved payments.
The service fee is automatically debited on the 1st of each month.
You can update your payment details on our website:
👉 Update Payment Details
Alternatively, you can contact our customer service team for assistance.
The contract term depends on the selected plan and may be either no-term or a fixed-term contract.
If you terminate your service before the contract period ends, a termination fee will apply, calculated as the total remaining monthly fees, payable in one lump sum.
For current promotions and special offers, please visit our Special Campaign section.
Please contact us to request a temporary service suspension.
Technical Support
No worries! We’re here to help.
👉 [Click here to view our troubleshooting guide for slow internet issues.]
No worries! We’re here to help.
👉 [Click here to view our reconfiguration guide.]
No worries! We’re here to help.
👉 [Click here to view our troubleshooting guide for Wi-Fi dropout issues.]
No worries! We’re here to help.
👉 [Click here to view our troubleshooting guide for no internet connection issues.]
Upgrades & Customization
Yes! You can request an upgrade or downgrade by emailing us with your customer information.
Our customer service team will respond within one business day.
Static IP addresses are available for an additional $10.00/month (incl. GST), subject to availability.
You can always email us, and we’ll check availability for you.
You can request additional equipment or services by contacting us via email.
City Cable Australia proudly providing high-speed internet through high quality fibre directly to the building (FTTB), a better alternative to NBN to the high-rise buildings and apartments.
Temporary internet suspension is only available for selected building. Email us on info@citycbale.com.au or call us on 1300 850 718 to check out the details. The minimum suspension period is one month.
如果您携带自己的路由器,并且不确定该路由器是否与我们的有线互联网服务兼容,或者您不知道如何配置路由器,我们随时为您提供帮助。
请点击这里来浏览更多信息。
检查路由器正面的电源 LED,确保其已通电。
如果您使用无线或 USB 连接,请将其切换到有线以太网连接以进行故障排除。
检查调制解调器与 PC 之间的以太网电缆是否牢固连接。
重新启动计算机并重试连接。
通过拔出电源线并重新插入来重新启动调制解调器。
断开电缆与调制解调器的连接,将其插入具有以太网端口的笔记本电脑并确保存在连接。
按重置按钮将调制解调器重置为出厂默认设置。重置按钮通常是位于调制解调器后面板上的一个小孔。按住重置按钮 10 秒钟 – 使用大头针或回形针即可完成此操作。注意:重置过程需要调制解调器通电,请在执行重置时检查并确保电源已打开。
重置过程完成后,您需要重新设置调制解调器。如果您以前没有这样做过,请阅读调制解调器手册或联系我们的支持人员寻求帮助。
如果您有路由器,请尝试另一台路由器。
如果可能,将另一台计算机连接到调制解调器并测试互联网连接。病毒和文件共享程序(例如 Bittorrent、Limewire 或 Kazaa)可能会导致断开连接问题。确保在故障排除时执行完整的病毒扫描并停止所有文件共享程序。
NBN 宽带是一种宽带数据服务,可通过国家宽带网络为您提供本地互联网接入。
NBN 互联网激活最多可能需要 14 个工作日。NBN 技术人员可能需要现场激活服务,具体取决于您所在场所的 NBN 技术。
不幸的是,我们不为 NBN 互联网提供临时互联网暂停服务。
You need to purchase an NBN-compatible modem/router. We recommend that you purchase NBN-applicable products currently available in the Australian market. If you’re not sure if your router is suitable for the NBN, please refer to the parameter requirements below to gauge the usability of your device.
- NBN Technology: FTTB, FTTN — Required ADSL/VDSL modem with DSL port. Internet connection method of Dynamic IP (DHCP) will be necessary.
- NBN Technology: FTTC, FTTP, HFC —Required router with RJ45 Ethernet WAN port. Internet connection method of Dynamic IP (DHCP) will be necessary.
- You will need to know the access method of your modem/router’s setting interface. You can search for this information by visiting the official website of your modem/router.
If you do not know what NBN technology is used in your address, please click here to check your address.
If you are unsure what kind of hardware would match your service, you may purchase the hardware from us to ensure compatibility and ease of use. We configure and test the hardware thoroughly before sending it out; that way you can be sure the hardware works.
如果路由器上的互联网指示灯变红或不亮,请先通过https://www.nbnco.com.au/support/network-status检查 NBN 是否中断。如果没有停电并且
- 您的 NBN 技术是 FTTC,它将为您提供带有 NBN 标志的白色调制解调器。
请检查第 7 页以进行故障排除
- 您的 NBN 技术是 HFC,它将为您提供带有 NBN 标志的黑色调制解调器。
连接盒上不同颜色的指示灯表示您的服务可能遇到的特定问题。
接线盒正面:
- 如果POWER灯不亮,则表示接线盒没有通电。检查您的插座,确保接线盒连接正确。
- 如果电源灯呈绿色,则表示您的接线盒已通电。
- 当连接盒启动时,您的 ONLINE、DOWNSTREAM 和 UPSTREAM 会闪烁。无需执行任何操作,只需等待接线盒完成通电即可。当指示灯呈绿色常亮时,表示一切正常。
- 当 UPSTREAM 和 DOWNSTREAM 指示灯同时闪烁时,表示连接盒正在进行固件更新。无需执行任何操作,只需等待更新完成即可。
- 如果您发现 UPSTREAM 和 DOWNSTREAM 线路闪烁,但 ONLINE 指示灯熄灭,则表明没有连接到网络。您需要联系支持团队。
如果调制解调器工作正常,
检查路由器正面的电源 LED,确保其已通电。
如果您使用无线或 USB 连接,请将其切换到有线以太网连接以进行故障排除。
检查调制解调器和路由器之间的以太网电缆是否牢固连接。
重新启动计算机并重试连接。
通过拔出电源线并重新插入来重新启动路由器。
断开电缆与路由器的连接,将其插入具有以太网端口的笔记本电脑,确保存在连接并进行速度测试。
按重置按钮将路由器重置为出厂默认设置。重置按钮通常是位于路由器后面板上的一个小孔。按住重置按钮 10 秒钟 – 使用大头针或回形针即可完成此操作。注意:重置过程需要路由器处于开机状态,请在重置时检查并确保路由器电源已打开。
如果您有路由器,请尝试另一台路由器。
如果可能,将另一台计算机连接到调制解调器并测试互联网连接。病毒和文件共享程序(例如 Bittorrent、Limewire 或 Kazaa)可能会导致断开连接问题。确保在故障排除时执行完整的病毒扫描并停止所有文件共享程序。