报告故障 {"description":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_a55b89f":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_88a31d0":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_f369cfb":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_338c040":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Slow Speed","_id":"5917452"}]},"field_7e27d59":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Drop Outs","_id":"5917452"}]},"field_9f64f00":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_f0a09b0":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_29782a8":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_13a4e10":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"!=","cfef_logic_compare_value":"0","_id":"732c22d"}]},"field_6b235f7":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"fault_type","cfef_logic_field_is":"==","cfef_logic_compare_value":"Slow Speed","_id":"732c22d"}]}} 须知：请先尝试我们的自助排查指南 我们提供了全面的自助排查指南，帮助您快速、轻松地解决常见问题。在提交故障报告之前，请确保您已按照指南中的步骤进行操作。大多数问题都可以通过这些步骤解决，从而节省您的时间和精力。 此外，在提交故障报告时，您需要上传与问题相关的照片或文件。您可以在执行自助排查过程中收集到这些材料，因此请务必在操作时拍摄或记录相关信息。 如果问题在排查后仍未解决，您可以继续提交故障报告。 感谢您的配合！ 我已完成自助排查，但问题仍未解决。 客户ID 联系人 联系号码 电子邮箱地址 服务地址 An incorrect call-out fee will be applied in the event that our technician attend to your premise for a fault condition, and the cause of the fault is associated with you, your Equipment or devices, rather than the Service/Network. Please note that private equipment includes but is not necessarily limited to items such as end user modems and routers, auto diallers, fax machines, and other non-CityCable equipment. I Agree Primary Fault Symptom Select Your Fault Symptom No Connectivity Drop Outs Slow Speed Others Describe Your Issue specificly Have you checked Power/Cable to your Router/Modem? Yes No Performed Isolation Testing? Yes No Check Router/Modem's configuration? Yes No Please provide at least three timestamps when your network problem occurred. Including when it started and how long it lasted. Please provide at least three timestamps when your network problem occurred. Including when it started and how long it lasted. Please attach the photograph of the NTD/NCD/NBN Box if you have one. Please attach the photograph of your router/modem. The photos need to show the device's LED indicators status. Please attach the photograph of your physical setup (how you connect the router). Please attach the screenshot of your router/modem's configuration page. The screenshot needs to show what is your WAN/Internet Connection Type. Please attach the screenshot of your speed test result during the isolation test on three different time. 提交 关于公司 关于我们 联系我们 TVB 网站指南 主页 产品 常见问题 登录 消费者建议 条款及条件 隐私政策 关键信息摘要 版权所有 © 2024 City Cable Australia Pty Ltd
Chinese 
English