Dear %%FirstName%%,

Welcome to City Cable Friends Club!

Friends Membership application date: %%Now%%

Customer Id: %%CustomerID%%

Service address: %%Address%%

Your plan: %%PlanName%%

Hardware: [%%optHardware%%]

Initial fee: $%%initialFee%%

Share your unique code %%CustomerID%% to your friend, and you will receive 30 credits on your City Cable Friends account when they join City Cable Friends. The more you refer, the more you eran!

What's happen next?

1. The initial fee, which include the first month service fee, hardware, and the delivery fee will be direct debit off your nominated card the following business day(s). The first month service fee will be applied as from the service activation date. Please ensure the card details are correct and there is sufficient fund for the direct debit to avoid dishonour fee. In the cases where the initial fee is failed to direct debit, your application will not be proceeded. To update or change the payment details, please contact our customer service team on 1300 850 718 as soon as possible.


2. An onsite activation appointment may be required for your service address, our customer service team will contact you by phone the following business day(s). Please ensure your nominated contact number is accessible. An appointment confirmation email will be sent to you once the appointment is booked.


3. If you would like to have any special request or make any changes to your application, please contact our customer service team on 1300 850 718 as soon as possible.

How would I know if my service is activated?

1. Once your service is activated successfully, you will receive a welcome email from City Cable.

Things that you need to consider.

1. If you need to change the current appointment date, please contact us at least 2 business days before the appointment date. A missed appointment fee of $165 will applied.


2. If you are customer with BYO router, we will send you an email with the connection detail for your BYO router configuration.


3. If there an onsite activation for your service address, our technical support will test the compatibility of the BYO router when they are onsite. If the BYO router is failed to reach to the requested speed, you may purchase the router from our technical support on the spot. The cost of the router will be direct debited off your nominated once the service is activated. If you choose not to purchase a router on the spot, you may not able to access to the Wi-Fi service although the internet connectivity of your address has been activated successfully.


4. Please ensure your nomiated mobile number is accessible before and on the appointment date.

Thank you for choosing City Cable Australia as your superfast internet service provider.

For more details, please refer to City Cable Friends Term and Conditions.

If you did not hear from us within the next two business days, please feel free to contact us via email customerservice@citycable.com.au or call us on 1300 850 718 on Monday to Friday, 9:00am - 6:00pm.