Network Status

Current Incidents

8 Franklin Street

Identified – A power issue at site has caused a loss of connection to network equipment. An electrician has been arranged by Building Management to attend to the issue, and further updates will be provided as they come to us.
Apr 16, 2025 – 09:03 AEST
Investigating – Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 16, 2025 – 01:53 AEST

Scheduled Maintenance

12 Marine Parade, St Kilda
Completed – The scheduled maintenance has been completed. Apr 16, 09:00 AEST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 16, 08:00 AEST
Scheduled – Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 8, 14:03 AEST
18 Mt Alexander Road, Travancore
Resolved – A power issue at site caused a loss of connection to network equipment. Power has been restored, and services are back online. Apr 16, 04:36 AEST
Investigating – Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Apr 16, 04:05 AEST
1 Queens Road, Melbourne
Completed – The scheduled maintenance has been completed. Apr 16, 03:00 AEST
In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 23:00 AEST
Scheduled – Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 7, 10:29 AEST

Past Incidents

  • Apr 16, 2025

    12 Marine Parade, St Kilda
    Completed - The scheduled maintenance has been completed. Apr 16, 09:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 16, 08:00 AEST
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 8, 14:03 AEST
    18 Mt Alexander Road, Travancore
    Resolved - A power issue at site caused a loss of connection to network equipment. Power has been restored, and services are back online. Apr 16, 04:36 AEST
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Apr 16, 04:05 AEST
    1 Queens Road, Melbourne
    Completed - The scheduled maintenance has been completed. Apr 16, 03:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 23:00 AEST
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Apr 7, 10:29 AEST

  • Apr 15, 2025

    400 St Kilda Road, Melbourne
    Resolved - Damaged devices have been replaced, and services are back online. Apr 15, 13:54 AEST
    Update - The water leak has been resolved, however damage has occurred to network equipment. DGtek field engineers have been dispatched to repair or replace the damaged equipment. Apr 15, 10:25 AEST
    Identified - A water leak in the building has caused a loss of power to network equipment within the building. Building management is currently working to resolve the water leak. Further updates to be provided as the come to us. Apr 15, 08:29 AEST
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Apr 14, 22:15 AEST
    570 Lygon Street, Carlton North
    Completed - The scheduled maintenance has been completed. Apr 15, 12:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 10:00 AEST
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window.

  • Apr 13, 2025

    Multiple Sites
    Completed - The scheduled maintenance has been completed. Apr 13, 06:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 12, 21:00 AEST
    Scheduled - Network Engineers will be performing emergency maintenance to our network which will affect customer services at multiple sites. Sites Affected:
    356 Collins St, Melbourne
    350 Collins Street, Melbourne
    Service disruptions may be experienced during this window.

  • Apr 12, 2025

    93 Cook Street, Port Melbourne
    Resolved - This incident has been resolved. Apr 12, 08:33 AEST
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Apr 10, 2025

    576-578 Saint Kilda Road, Melbourne
    Completed - The scheduled maintenance has been completed. Apr 10, 04:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 23:00 AEST
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window.

  • Apr 9, 2025

    Multiple Sites
    Completed - The scheduled maintenance has been completed. Apr 9, 07:00 AEST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 9, 05:00 AEST
    Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites. Sites Affected:
    • 568 Collin Street, Melbourne
    • 623 Little Bourke St, Melbourne
    • 533 Little Lonsdale Street, Melbourne
    • 607 Bourke Street, Melbourne
    • 333 Queen Street, Melbourne
    • 600 Bourke Street, Melbourne
    • 5 Flockhart Street, Abbotsford
    • 353 Napier Street, Fitzroy
    • 300 Young Street, Fitzroy
    • 18 Grosvenor Street, Abbotsford
    • 8 Grosvenor Street, Abbotsford
    • 11 Flockhart Street, Abbotsford
    • 8 Franklin Street, Melbourne
    • 601 Victoria Street, Abbotsford
    • 620 Collins Street, Melbourne
    • 58 Jeffcott Street, West Melbourne
    • 483 Swanston Street, Melbourne
    • 416 Gore Street, Fitzroy
    • 33 Batman Street, West Melbourne
    • 25-27 Therry Street, Melbourne
    • 2 Cobden Street, North Melbourne
    • 150 Kerr Street, Fitzroy
    • 181 A'Beckett Street, Melbourne
    • 118 Dudley Street, West Melbourne
    • 668 Bourke Street, Melbourne
    • 568 Collins Street, Melbourne
    • 198 Harbour Esplanade, Docklands
    • 9-23 Mackenzie Street, Melbourne
    • 228 La Trobe Street, Melbourne
    Service disruptions may be experienced during this window.

  • Apr 7, 2025

    200 Spencer Street
    Resolved - The power maintenance in the building is finished. The internet connection is now fixed. Update - The Power issue is still affecting the internet connection. Check with the building manager for the solution. Update - The internet issue is fixed. Still monitoring the service.
    Update - The building manager confirmed that there are power outages in the building. The electricians are checking the power floor by floor. The issue should be able to be finished by 12 PM.
    Investigating - Engineers have observed network alarms at the listed site, which are causing disruption to some customer services. The support team is contacting the building manager for details. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Mar 31, 2025

    668 Bourke Street, Melbourne
    Resolved - The Building Manager advised that a third party had shut down power to network devices. Power has been restored, and services are back online. Mar 31, 08:15 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
    Multiple Sites
    80 Clarendon Street, Southbank
    2 Albert Road, Southbank
    3-11 High Street, North Melbourne
    68 La Trobe Street, Melbourne
    8 Franklin Street, Melbourne
    483 Swanston Street, Melbourne
    139 Lonsdale Street, Melbourne
    280 Spencer Street, Melbourne
    200 Spencer Street, Melbourne
    225 Elizabeth Street, Melbourne
    200 Spencer Street, Melbourne
    455 Elizabeth Street, Melbourne
    640 Swanston Street, Carlton
    604 Swanston Street, Carlton
    Investigating - Engineers have observed network alarms at the listed site, which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
    Update - Major fibre damage by third party workers on Spencer Street. All Melbourne CBD area will be affected. Urgent repair is ongoing.
    Update - Internet Connection apparently restored. Keep monitoring.
    Resolved - The damaged fibre has been repaired. The internet connection has been restored.
    We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Mar 30, 2025

    25 Therry Street, Melbourne
    Resolved - An uplink device issue was identified as the secondary cause of the loss of service, and a temporary workaround has been put in place in order to restore services. Further maintenance may be required at a later date to permanently resolve this fault. Mar 30, 18:25 AEDT
    Update - DGTek field technicians are continuing on-site investigations. Further updates to come. Mar 30, 16:31 AEDT
    Update - Building manager has advised that power has been restored, however network devices remain offline. A DGtek field technician has been dispatched to investigate further. Mar 30, 12:53 AEDT
    Update - DGtek have been advised that a power issue in the building is currently affecting network devices. ETR 2PM. Mar 30, 10:02 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Mar 28, 2025

    93 Cook Street, Port Melbourne
    Resolved - A power outage in the area caused a loss of connection. Power restored, and services back online. Mar 28, 11:58 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Mar 27, 2025

    Network Engineers will be performing emergency maintenance to network infrastructure at the following sites which will impact customer connections:
    • 122 River Esplanade, Docklands
    • 128 Lorimer Street, Docklands
    • 118 River Esplanade, Docklands
    • 116 River Esplanade, Docklands
    • 13 Point Park Crescent, Docklands
    • 1 Point Park Crescent, Docklands
    • 5 Point Park Crescent, Docklands
    • 108 River Esplanade, Docklands
    • 112 River Esplanade, Docklands
    • 120 River Esplanade, Docklands
    Service disruptions may be experienced during this window. Posted on Mar 24, 2025 - 11:25 AEDT

  • Mar 25, 2025

    9 Dickens Street, Elwood
    Resolved - DGtek Fibre has been repaired, and services restored. Mar 25, 14:45 AEDT
    Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with Building Management to obtain agreement to perform these works. Further updates to be provided as they come to us. Mar 25, 14:30 AEDT
    Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us. Mar 25, 11:24 AEDT
    Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us. Mar 24, 17:26 AEDT
    Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre. Mar 24, 10:46 AEDT
    Update - Field technicians have been dispatched to further investigate this issue. Mar 24, 10:32 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 24, 10:31 AEDT
    161 Parramatta Road, Alburn
    Completed - The scheduled maintenance has been completed. Mar 25, 06:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 25, 00:00 AEDT
    Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn. Service disruptions may be experienced during this window. Feb 6, 10:01 AEDT

  • Mar 24, 2025

    1 Freshwater Place, Southbank
    Completed - The scheduled maintenance has been completed. Mar 24, 21:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 18:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Mar 17, 11:14 AEDT
    250 Elizabeth Street, Melbourne
    Resolved - A faulty switch was identified, and replaced. Services are back online. Mar 24, 13:57 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 21, 23:22 AEDT

  • Mar 22, 2025

    616 St Kilda Road, Melbourne
    Resolved - A power outage in the area has been resolved, and services are back online. Mar 22, 14:02 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 22, 08:13 AEDT
    620 St Kilda Road, Melbourne
    Resolved - A power outage in the area has been resolved, and services are back online. Mar 22, 14:02 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 22, 08:13 AEDT

  • Mar 21, 2025

    Multiple Sites
    Completed - The scheduled maintenance has been completed. Mar 21, 11:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 21, 09:00 AEDT
    Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
    • 35 Malcolm Street, South Yarra
    • 9 Yarra Street, South Yarra
    • 50 Claremont Street, South Yarra
    • 23-35 Malcolm Street, South Yarra
    • 42 Ralston Street, South Yarra
    • 7 Yarra Street, South Yarra
    • 18 Yarra Street, South Yarra
    Service disruptions may be experienced during this window. Mar 20, 13:21 AEDT

  • Mar 20, 2025

    18 Mt Alexander Road, Travancore
    Resolved - Electrical maintenance has been completed. Mar 20, 16:46 AEDT
    Identified - DGtek have been advised that electrical maintenance is underway in the building which is affecting customer connections. Mar 20, 16:18 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 20, 16:18 AEDT

  • Mar 19, 2025

    18 Yarra Street, South Yarra
    Resolved - Electrical maintenance has been completed. Mar 19, 14:49 AEDT
    Identified - DGtek have been advised that electrical maintenance is underway within the building which is affecting services. Further updates will be provided as they come to us. Mar 19, 12:55 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 19, 12:55 AEDT

  • Mar 18, 2025

    Multiple Sites
    Resolved - Maintenance has been completed. Mar 18, 15:59 AEDT
    Identified - DGtek have have been advised that electrical testing is underway which may affect customer connections. Further updates to be provided. Mar 18, 12:26 AEDT
    Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected:
    • 5 Flockhart Street, Abbotsford
    • 11 Flockhart Street, Abbotsford
    • 8 Grosvenor Street, Abbotsford
    We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 18, 12:26 AEDT

  • Mar 15, 2025

    325 Station Street, Box Hill South, VIC
    Resolved - Fibre connection is restored. Broken fibre and damaged ducts are fixed, and services are back online. Mar 17, 13:45 AEDT
    Investigating -Network fault is causing internet disruption to some of the units. We are working on it to rectify the service. Sorry for the inconvenience. Mar 15, 14:35 AEDT
    Service fibre and ducts were damaged by tradesmen working on the ground in the common area. Owner Corporate informed. A major repair is underway.We apologise for any inconvenience caused. Mar 16, 09:00AEDT

  • Mar 13, 2025

    Multiple Sites
    Completed - The scheduled maintenance has been completed. Mar 13, 22:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 17:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:
    • 8 Waterview Walk, Docklands
    • 12 Waterview Walk, Docklands
    • 18 Waterview Walk, Docklands
    • 100 Harbour Esplanade, Docklands
    • 757 Bourke Street, Docklands
    Service disruptions may be experienced during this window. Mar 7, 14:31 AEDT
    157 A'Beckett Street, Melbourne
    Completed - The scheduled maintenance has been completed. Mar 13, 09:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 06:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Mar 7, 16:39 AEDT

  • Mar 11, 2025

    480 St Kilda Road, Melbourne
    Resolved - A power issue at site caused a loss of connection. Power has been restored, and services are back online. Mar 11, 13:40 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 11, 12:36 AEDT

  • Mar 6, 2025

    Multiple Suburbs
    Completed - The scheduled maintenance has been completed. Mar 6, 22:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 6, 18:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed suburbs which will impact customer connections.
    • Moorabbin, 3189
    • Heatherton, 3202
    • St Kilda, 3182
    • Mentone, 3194
    • Melbourne, 3004
    • Ripponlea, 3185
    • Cheltenham, 3192
    • Elwood, 3184
    • Brighton, 3186 Service disruptions may be experienced during this window. Feb 27, 15:00 AEDT

  • Mar 5, 2025

    88 Beaconsfield Parade, Albert Park
    Resolved - A tripped circuit breaker in the building cased a loss of power to network equipment. Circuit breaker has been reset, and services are back online. Mar 5, 14:14 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 5, 09:41 AEDT

  • Mar 4, 2025

    299 Queen Street, Melbourne
    Resolved - A power issue in the building caused a loss of power to network equipment. Power has been restored, and services are back online. Mar 4, 14:35 AEDT
    Monitoring - A fix has been implemented and we are monitoring the results. Mar 4, 14:10 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 4, 13:40 AEDT
    18 Mt Alexander Road, Travancore
    Resolved - A power issue in the building caused a loss of power to a network edge device. Power has been restored, and services are back online. Mar 4, 10:10 AEDT
    Update - Field engineers have been scheduled to further investigate this incident. ETA 04/03/2025 between 9AM-5PM Mar 3, 14:23 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 3, 13:53 AEDT

  • Mar 3, 2025

    51 Gordon Street, Footscray
    Resolved - A power issue at site caused a loss of service to the wireless radio connecting this site. Power restored, and services back online. Mar 3, 09:41 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Mar 3, 00:16 AEDT

  • Feb 27, 2025

    181 A'Beckett Street, Melbourne
    Completed - The scheduled maintenance has been completed. Feb 27, 15:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 27, 12:00 AEDT
    Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 24, 15:55 AEDT

  • Feb 25, 2025

    Multiple Sites
    Completed - The scheduled maintenance has been completed. Feb 25, 11:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDT
    Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.
    • 23-35 Malcolm Street, South Yarra
    • 35 Malcolm Street, South Yarra
    • 50 Claremont Street, South Yarra
    • 42 Ralston Street, South Yarra
    • 7 Yarra Street, South Yarra
    • 9 Yarra Street, South Yarra
    • 18 Yarra Street, South Yarra
    Service disruptions may be experienced during this window. Feb 24, 10:34 AEDT
    Multiple Sites
    Completed - The scheduled maintenance has been completed. Feb 25, 10:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:00 AEDT
    Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.
    • 29-37 Genoa Street, Moorabbin
    • 13 Corporate Dr, Heatherton
    • 120 Chesterville Road, Mentone
    • 424 Warrigal Road, Heatherton
    • 15 Corporate Drive, Heatherton
    • 81 Warrigal Road, Mentone
    • 7 Balcombe Road, Mentone
    • 35 Childers Street, Mentone
    • 15 Balcombe Road, Mentone
    • 158 Chesterville Road, Cheltenham
    • 150-156 Chesterville Road, Cheltenham
    • 215 Chesterville Road, Moorabbin
    • 47 Capella Crescent, Moorabbin
    • 156 Cochranes Road, Moorabbin
    • 136 Cochranes Road, Moorabbin
    • 105 Cochranes Road, Moorabbin
    Service disruptions may be experienced during this window. Feb 24, 13:37 AEDT

  • Feb 24, 2025

    33 Inkerman Street, St Kilda
    Resolved - A software issue with an edge device caused a loss of service for several floors. Edge device rebooted, and services restored. Feb 24, 13:03 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

  • Feb 22, 2025

    35 Childers Street, Mentone
    Resolved - A power outage in the building caused a loss of power to network equipment. Feb 22, 22:56 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 22, 16:11 AEDT
    VoIP Services
    Completed - The scheduled maintenance has been completed. Feb 22, 02:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 21, 22:00 AEDT
    Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services. Service disruptions may be experienced during this window. Feb 17, 11:59 AEDT

  • Feb 19, 2025

    299 Queen Street, Melbourne
    Resolved - A water leak in the riser caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 19, 13:07 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 19, 09:53 AEDT

  • Feb 16, 2025

    161 Parramatta Road, Auburn
    Completed - The scheduled maintenance has been completed. Feb 16, 03:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 16, 01:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Jan 20, 17:20 AEDT

  • Feb 14, 2025

    88 Beaconsfield Parade, Albert Park
    Resolved - A tripped circuit breaker caused a loss of power to network equipment. Power has been restored, and services are back online. Feb 14, 11:16 AEDT
    Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. Feb 14, 05:34 AEDT
    Multiple Suburbs
    Completed - The scheduled maintenance has been completed. Feb 14, 07:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 21:00 AEDT
    Scheduled - Network Engineers will be conducting critical emergency maintenance to safeguard our fibre network and prevent a potential large-scale outage. This essential work will temporarily impact customer connections in the following suburbs:
    • Albert Park 3205
    • Brighton 3186
    • Cheltenham 3192
    • Elwood 3184
    • Heatherton 3202
    • Melbourne 3004
    • Mentone 3194
    • Moorabbin 3189
    • Ripponlea 3185
    • South Melbourne 3205
    • South Yarra 3141
    • Southbank 3006
    • St Kilda 3182
    Service disruptions may be experienced during this window. Feb 10, 14:36 AEDT

  • Feb 13, 2025

    105 Batman Street, West Melbourne
    Completed - The scheduled maintenance has been completed. Feb 13, 13:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 13, 11:00 AEDT
    Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections. Service disruptions may be experienced during this window. Feb 12, 13:42 AEDT
    Multiple Sites
    Completed - The scheduled maintenance has been completed. Feb 13, 04:00 AEDT
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 12, 23:00 AEDT
    Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites. Sites Affected:
    574 St Kilda Road, Melbourne
    181 St Kilda Road, Melbourne
    636 St Kilda Road, Melbourne
    Service disruptions may be experienced during this window. Feb 7, 12:36 AEDT

 

For planned maintenance or unforeseen incidents that may cause a nbn® outage, check the nbn® network outages page.

 

Current Incident

Outage Status Inprogress
Outage Raised 2025-03-27 11:40:00 +11:00
Comments
Opticomm 2025-03-27T11:31:28+10:00 We would like to inform you that our network is currently experiencing a partial outage in Point Cook, VIC 3030 (ALMN). This issue is affecting some services. we are still investigating. Update 27/03 12:20 : OptiComm advises that our network is experiencing an issue at Point Cook, VIC 3030 (ALMN exchange). An emergency reboot of network equipment is required, and affected services are expected to be offline for approximately 60 minutes. The reboot will commence in the next 15 minutes. We apologise for the inconvenience caused.
Opticomm 2025-03-27T11:12:13+10:00 We would like to inform you that our network is currently experiencing a partial outage in Point Cook, VIC 3030 (ALMN). This issue is affecting some services. we are still investigating.
impacted Locations
ALMN : Alamanda
 

Scheduled Maintenance

Past Incidents

Description Opticomm wishes to inform you of a scheduled network event. Engineers will be performing planned maintenance at YABD in Alphington, VIC. During the maintenance window customers will be disconnected from the network and unable to reconnect for up to 2 hours. This maintenance is to complete a backhaul upgrade with our third-party carrier to ensure the ongoing reliability and performance of the network. We apologise for any inconvenience.
Outage Start 2025-03-11 00:00:00 +11:00
Outage End 2025-03-11 03:00:00 +11:00
Outage Duration 3 Hours
impacted Locations
YABD : YarraBend
 

Scheduled Maintenance

Past Incidents

  • 2025-04-02

    Title: #1249 – Network Incident - Montclair Ave, Glen Waverley, VIC
    Start Date/Time: 2025-04-02 06:45:00
    End Date/Time: 2025-04-02 09:45:00
    Timezone: Melbourne, AU (AEST/AEDT)

  • 2025-03-06

    Title: #1211 – Emergency Maintenance Notification - 370 Smith Street Collingwood VIC
    Start Date/Time: 2025-03-06 07:00:00
    End Date/Time: 2025-03-06 11:00:00
    Timezone: Melbourne, AU (AEST/AEDT)
     

  • 2025-03-05

    Title: #1197 – Network Activity Update - 370 Smith Street Collingwood VIC
    Start Date/Time: 2025-03-05 08:00:00
    End Date/Time: 2025-03-05 11:00:00
    Timezone: Melbourne, AU (AEST/AEDT)

  • 2025-02-26

    Title: #1186 – Network Maintenance - 19 Kombi Street Bokarina QLD
    Start Date/Time: 2025-02-26 07:00:00
    End Date/Time: 2025-02-26 09:00:00
    Timezone: Melbourne, AU (AEST/AEDT)
     

  • 2025-02-25

    Title: #1200 – Network Activity Update - 3 Mckillop Street Rothwell QLD
    Start Date/Time: 2025-02-25 06:00:00
    End Date/Time: 2025-02-25 10:00:00
    Timezone: Melbourne, AU (AEST/AEDT)
     

  • 2025-02-20

    Title: #1178 – Network Maintenance - 301 King Street Melbourne VIC
    Start Date/Time: 2025-02-20 07:00:00
    End Date/Time: 2025-02-27 09:00:00
    Timezone: Melbourne, AU (AEST/AEDT)

  • 2025-02-19

    Title: #1183 – Upstream Network Maintenance - 153 Government Road Richlands QLD
    Start Date/Time: 2025-02-19 05:00:00
    End Date/Time: 2025-02-19 07:00:00
    Timezone: Melbourne, AU (AEST/AEDT)

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